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On-Going Training

Beware of Patients Bearing Gifts

Learn to say, “Thanks, but No Thanks”. Often, patients’ gifts are given as a gesture of appreciation for a difficult time in their life or for the ongoing support for a chronic illness. Unfortunately, some gifts can cause embarrassment or uneasiness for the clinician if the gifts are personal or too pricey. The American Medical Association (AMA) recognizes that ethical issues are posed by the gifts patients give and offers guidance.

Understanding Elder Abuse

Elder abuse is an intentional act or failure to act that causes or creates a risk of harm to an older adult. An older adult is someone age 60 or older. The abuse occurs at the hands of a caregiver or a person the elder trusts. The goal is to stop elder abuse before it starts, you can do this by:

  • Listen to older adults and their caregivers to understand their challenges and provide support.
  • Report abuse or suspected abuse to Adult Protective Services.
  • Educate oneself and others about how to recognize and report elder abuse.
  • Learn how the signs of elder abuse differ from the normal aging process.
  • Check in often on older adults who may have few friends and family members

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Error Reporting and Disclosure

Preventable adverse events in hospitals used to be the leading cause of death in the U.S.  It is important for providers to report errors that are potentially harmful, errors that were intercepted before harm was done, errors that didn’t cause any harm and near-miss errors.  Even if the errors don’t harm patients it’s important to report them, as a study showed more than 90 percent of errors resulting in adverse events were considered preventable.  Reporting near misses, which can occur 300 times more frequently than adverse events, can provide insight for initiating a proactive approach to reduce errors.

Please utilize the link below to learn more about workplace violence risks, ways to protect yourself, and your rights as an employee.

The links below will provide more information on healthcare technology and potential HIPAA violations. The more you know, the better you will be at identifying inappropriate behavior quickly or to make certain you are not falling into common violation practices.

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